ILL ADMINISTRATION
Chapter 3. MANAGING REQUESTS
Updating Lender’s Status
As a borrower, you can update lender’s status for requests in the Borrower Requests (Status Browse) - Items awaiting trading partner response field, for the following status categories, under the conditions described.
- If you have received material from a lender, but the lender has failed to update the status of the associated request from Pending, Will Supply/In Process or Pending Cancel, you can change the status of the request to Received. Selecting this option sets borrower’s status for the request to Received.
- If you no longer wish to borrow a requested item, and the current lender’s status for the request is Pending or Will Supply/In Process, you can change the status of the request to Request Cancel. Selecting this option sets lender’s status for the request to Pending Cancel.
- If you have set the status for a returnable request to Renewal
from a current status of Received, Accepted Renewal, Rejected
Renewal or Overdue (setting lender’s status to Renew Pending)
and no longer wish to renew the loan of the borrowed material, you can choose
Undo Renewal. Selecting this option sets borrower’s status for
the request to its prior state of Received, Accepted Renewal,
Rejected Renewal or Overdue, as appropriate.
NOTE: The Undo Renewal option is available for seven calendar days following the day on which the status of the request was set to Renewal.
NOTE: The Undo Renewal option is available only if the Undo Request Statuses permission is enabled for your user account (see the User Administration User Guide for more information).
- If you have set the status for a returnable request to Cancel
Shipped Request from a current status of Shipped (setting
borrower’s and lender’s status to Cancel Shipped Request) and no longer
wish to cancel the request, you can choose Undo Cancel Shipped Request.
Selecting this option sets borrower’s status for the request to
Shipped.
NOTE: The Undo Cancel Shipped Request option is available for seven calendar days following the day on which the status of the request was set to Cancel Shipped Request.
NOTE: The Undo Cancel Shipped Request option is available only if the Undo Request Statuses permission is enabled for your user account (see the User Administration User Guide for more information).
- If an item has been lost, and the current lender’s status for the
request is Will Supply/In Process, Renew/Overdue, Pending
Cancel, Renew Pending or Returned, you can change the status
of the request to Lost. Selecting this option sets lender’s
status for the request to Lost.
NOTE: Depending on the standard practices and procedures for your consortium, it may be necessary to contact the lender to aid in determining the actual physical status of the associated item before designating the item as Lost.
- If you have set the status for a returnable request to Lost
from a current status of Not Received, Not Received/Overdue,
Accepted Renewal, Recalled, Shipped, Complete,
Received, Rejected Renewal, or Overdue (setting lender’s
status to Lost) and you have located the item, you can choose Undo
Lost. Selecting this option sets borrower’s status for the request
to its prior state of Not Received, Not Received/Overdue,
Accepted Renewal, Recalled, Shipped, Complete,
Received, Rejected Renewal, or Overdue, as appropriate.
NOTE: The Undo Lost option is available for seven calendar days following the day on which the status of the request was set to Lost.
NOTE: The Undo Lost option is available only if the Undo Request Statuses permission is enabled for your user account (see the User Administration User Guide for more information).
- If you have located and returned an item previously flagged as Lost, you can change the status of the request to Returned. Selecting this option sets lender’s status for the request to Returned.
- If you have returned an item with a lender’s status of Renew/Overdue or Renew/Pending, you can change the status of the request to Returned. Selecting this option sets lender’s status for the request to Returned.
- If desired, you may select to mark a request with a current lender’s status
of Lost for deletion.
NOTE: Depending on the standard practices and procedures for your consortium, it may be necessary to contact the borrower to aid in determining the actual physical status of the associated item before designating the item as Lost.