ILL ADMINISTRATION
Chapter 4. BORROWER FUNCTIONS
Viewing ILL Request History
The system generates a history record for each ILL request. The history record lets you view the progress of the ILL request from the time the request was created until the material has been returned to the lender.
To view History notes:
- The History Information field on the Full Record Display shows a chronological listing of each step of the ILL process that resulted in a change of status for the request. History Information is listed in reverse chronological order (most recent entry first).
- Each entry in the history record includes:
- The code for the library that initiated the change in status.
- The user name of the individual who initiated the change.
- The date and time the change in status was made.
- The current status of the request.
- A Notes section that lists the lender’s Reason or condition for the associated status change, followed by any History Notes associated with the request. These notes are included for purposes such as suggesting changes to an ILL request, or indicating a reason for rejection.
In cases where an ILL request is sent to a library that is currently “on holiday,” History Information includes the message “Lender (library code) closed – skipped. Try again after (date library returns from holiday – e.g., September 25, 2021).”
Some of the history notes are taken directly from incoming error reports sent by the ISO trading partner or reports generated by the SHAREit ISO Protocol Manager. Typically, the note begins with “ERROR” and then conveys the reason. Although it is not possible to provide an exhaustive list of the messages, the following illustrate the range of types of messages received from an external ISO partner:
- ERROR: Invalid State Transition. ISO Current State: Shipped. The message
has not been sent.
- Explanation: SHAREit and the external ISO partner have different statuses for the current request as each keep separate versions of the request. If you receive this type of message, please contact the Auto-Graphics Help Desk as it indicates that the request in our ILL database is out of sync with the request in our ISO protocol database.
- ERROR: Communication error. ISO Current State: Returned. The message has
not been sent. Try ‘Repeat Last Message’ option.
- Explanation: SHAREit could not connect with the external ISO partner. It displays the current status of the request (you have returned the item). If you wish to send the message again, call up the Full Record Display, select Repeat Last Message from the Status Browse and update the request. This will re-send the message to the external ISO partner.
- Error Report: Correlation Information. Transaction Id Problem: Unknown
Transaction Id.
- Explanation: It is possible that the external ISO partner deleted the request, so it was unable to match the message with a local transaction.
If you need help in understanding the specific text in the History Notes, contact the Auto-Graphics Help Desk.