STATISTICS
Chapter 3. ILL STATISTICS
Borrowing Activity
The Borrowing Activity report provides detailed statistics on the associated library's ILL activities as a borrower. Separate sections are provided for each library specified in the report criteria. Within each section, individual statistics are provided for each trading partner to whom the associated library submitted borrow requests.
Borrowing Activity Report
To view Borrowing Activity:
- The first line of the report shows the report type and report start and end dates.
- The first table in the report contains a summary (Grand Totals) of borrowing activity statistics between all libraries included in the report and all trading partners combined.
- The report is subdivided into multiple sections, with one section provided for each library specified in the report criteria. Each section of the report is preceded by the name of the library along with the customer ID (CID) and library ID (LID) to which the associated borrowing activity statistics apply, using the format <library name (CID : LID>.
- Each section of the report is comprised of one or more tables. Each table contains individual statistics for a trading partner to whom the associated library submitted borrow requests.
- For multiple library reports, the final table in the section contains a
summary (Totals) of borrowing activity statistics between the associated library
and all trading partners combined.
NOTE: Since a borrow request that is not filled by a given library is automatically forwarded to the next lender in the Lender List, a single unique borrow request may be submitted to multiple libraries.
- Each table provides the following information:
- The table header shows the library name and library code for the associated trading partner.
- Separate lines are provided for borrow requests (Loans),
photocopy requests (Copies), and reference requests (Reference)
submitted to the trading partner, and the Total number of requests
submitted. The following statistics are provided for each line in the
table:
Request Attempts / Requested – Total number of requests submitted to the trading partner by the borrower (this number is equal to the sum of the values shown in the Supplied / Filled, Not supplied / Not filled, Expired, Cancelled and In process fields).
Filled – Total number of requests for which items were supplied by the trading partner to the borrower.
Not filled - Total number of requests for which items were not supplied by the trading partner to the borrower (this number is equal to the sum of the values shown in the No Response, ISO Unfilled and Retry fields).
NCIP Hold Placed –Total number of holds placed on items through a local (external) system.
Passed to Local System – Total number of requests for items transferred to a local (external) system.
No response - Total number of requests for which the trading partner did not provide a response to the borrower.
Unfilled - Total number of requests for which items were not supplied by the trading partner.
Referred - Total number of requests processed by default lenders to which the Refer to Next Lender option was applied.
Retry - Total number of requests for which items were not supplied by the trading partner but borrower was recommended to retry the request at a later date.
Lost - Total number of requests for which items were flagged as “lost.”
Undo Lost - Total number of requests flagged as “lost” by the lender or borrower where the Lost status was subsequently “undone” (requests were returned to their prior status)
Expired - Total number of requests where the “Need By” date was exceeded before the lender responded.
Cancelled - Total number of requests cancelled by the borrower before the trading partner responded.
In process - Total number of requests currently in process between the trading partner and the borrower.
Unique Requests Sent – Total number of unique requests submitted by the library to all trading partners.
NOTE: The Unique Requests Sent field is shown in the Totals and/or Grand Totals tables only.
Staff Initiated – Total number of requests created by library staff.
NOTE: The Staff Initiated field is shown in the Totals and/or Grand Totals tables only.
Patron Initiated – Total number of requests created by library patrons.
NOTE: The Patron Initiated field is shown in the Totals and/or Grand Totals tables only.
Multi Created – Total number of times the multi-copy request form was used to create one or more ILL requests.
NOTE: The Multi Created field is shown in the Totals and/or Grand Totals tables only.
Multi Requests – Total number of individual ILL requests created using multi-copy request forms.
NOTE: The Multi Requests field is shown in the Totals and/or Grand Totals tables only.
- Click the Return To Activity & Request Reports link at the top of the Borrowing Activity report to return to the Activity and Request Reports screen.