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CIRC-ILL

Chapter 2. PATRON INTERLIBRARY LOAN

   

 

Canceling ILL Requests

When the Patron Request Cancellation feature is enabled, the Items from Other Libraries screen may include a Cancel Item link for “in process” requests.

NOTE: You may submit a cancellation request only for those ILL Requests with a current status of Awaiting Approval (borrower), Pending (lender), or Will Supply/In Process (lender). All cancellation requests must be approved by your library, and in some cases, by the current lender as well.

To cancel an ILL request:

  1. From the Items from Other Libraries screen (see Viewing Items from Other Libraries for details), click the Cancel Item link for the desired request.
    • A confirmation dialog displays the message “Are you sure you want to cancel request number (request number)?”
  2. Click the OK button on the confirmation dialog to complete the cancellation request. (Click the Cancel button if you do not want to cancel the request.)
    • The screen refreshes to display the message “Cancellation requested: Please check back to see if your cancellation has been granted.”