Patron Cancellation Requests

NOTE: The Patron Cancellation Requests status category is shown only for libraries and consortia that have enabled the optional Patron Cancellation of ILL Requests feature.

Patron has submitted a cancel request (from the ILL Request Tracking screen) for an ILL request with a current status of Awaiting Approval, Pending or Will Supply/In Process. You may respond to a Patron Cancellation Request by selecting one of the following options from the Status menu:

• Cancel -This option indicates you accept the patrons cancellation request, and the ILL request is cancelled.

  • Selecting this option sets borrowers status for the ILL request to Cancelled.

  NOTE: The Cancel option is available only when the status of the ILL request at the time the patron requested the cancellation was Awaiting Approval.

• Request Cancel -This option indicates you accept the patrons cancellation request, and the current lender is notified of the cancellation request. The lender must accept the cancellation before the ILL request is cancelled.

  • Selecting this option sets lenders status for the ILL request to Pending Cancel. The lender must accept the cancellation before the ILL request is cancelled.

  NOTE: The Request Cancel option is available only when the status of the ILL request at the time the patron requested the cancellation was Pending or Will Supply/In Process.

• Deny Patron Cancellation -This option indicates you do not accept the patrons cancellation request, and the request is processed in the normal manner.

NOTE: The Full Record Display for requests with a status of Patron Cancellation Requests includes a For Patron: Why Request was not Filled field. Text entered in this field is viewable by the patron through the ILL Request Tracking feature. Text is displayed to the patron in the Status field under the heading Note from library staff. This field is intended to allow library staff to inform the patron of the reason(s) the request was not filled.

The number of days varies.