RESEARCH it logo  SHARE it logo    VERSO logo

 

UX ADMINISTRATION

Chapter 4. WORKING WITH PAGES AND WIDGETS

   

 

Feed Back

The Feed Back component lets you create a form through which library patrons can supply feedback (questions, comments, suggestions, etc.) to your library. You can specify the title and body text for Feed Back components. You can specify one or more email addresses to which feedback will be sent, and selectively include a “reply” option for responding to feedback.

To add a new Feed Back component:

  1. On the Page Settings screen for the desired page (see Creating and Editing Pages for more information), select Feed Back from the Select Component menu for the desired page block.
    • The Feedback Component page displays.

Feedback Component Page

Feedback Component Page

  1. Enter a title for the Feedback Form in the Title text box.
    • The default value for this field is “Send Your Feedback.”
  2. Enter the email address(es) to which feedback will be sent in the Send to Email text box.
    • When entering multiple email addresses, separate email addresses with commas.
  3. Enter the label for the “Send” button in the Send Button Label text box.
    • The default value for this field is “Submit.”
  4. Use the Show Name, Show Phone and Show Email checkboxes to specify whether or not to include the Name, Phone and Email text boxes in the Feedback Component.
    • A checkmark checkmark indicates the associated field will be included in the Feedback Component.
    • An empty checkbox checkbox indicates the associated field will not be included in the Feedback Component.
    • Clicking a checkbox repeatedly will toggle it on and off.
  5. Use the Show Email Optional Checkbox to specify whether or not to include the Include Reply Email checkbox in the Feedback Component.

    NOTE: The Include Reply Email checkbox allows users to request a reply via email to feedback submitted using the Feedback Component.

    • A checkmark checkmark indicates the Include Reply Email checkbox will be included in the Feedback Component.
    • An empty checkbox checkbox indicates the Include Reply Email checkbox will not be included in the Feedback Component.
    • Clicking the checkbox repeatedly will toggle it on and off.
  6. Use the Enable Reset Button checkbox to specify whether or not to include the Reset link in the Feedback Component.

    NOTE: The Reset link allows users to reset the Feedback Component to its default conditions.

    • A checkmark checkmark indicates the Reset link will be included in the Feedback Component.
    • An empty checkbox checkbox indicates the Reset link will not be included in the Feedback Component.
    • Clicking the checkbox repeatedly will toggle it on and off.
  7. Enter “instructional” text for the “Comments” field of the Feedback Component in the Text Area Placeholder text box.
    • The default value for this field is “Write us a message…”
  8. If desired, click the More Options link to configure additional content and design elements for the Feedback Component.
    • Use the Sender Email options to configure default text for emails sent to your library by the feedback component.
      • Use the Subject Line text box to enter a subject line for the feedback email.

        NOTE: If a subject line is not entered, the system will use the selected feedback type (Suggestion, Questions, Compliment, or Problems or Complaint) as the email subject line.

      • Use the Optional Text text box to enter any additional text you wish included in emails sent to your library by the feedback component.

        NOTE: Optional Text is appended to the end of the email.

    • Configure Design Style options as desired:
      • Use the Font Color color picker to select the desired font color for the Feedback Component Title (see Using the Color Picker for details).
      • Use the Background Color color picker to select the desired background color for the Feedback Component (see Using the Color Picker for details).
      • Use the Text Input Area Color color picker to select the desired color for field labels for the Feedback Component (see Using the Color Picker for details).
      • Use the Input Background color picker to select the desired background color for text input areas on the Feedback Component (see Using the Color Picker for details).
      • Use the Flush in template checkbox to indicate whether or not the page block should be flush with adjacent blocks on the page.
  9. To preview your work while editing:
    • Click the Preview link to preview the component as it will appear when added to a page.
      • The screen refreshes to display a “preview” of the component.
  10. When all desired information for the component has been entered, click the Save and Close button to save the component. (Click the X button to cancel your work and discard the new component.)
    • The Feedback Component page closes, the system returns to the Page Settings screen, and the completed Feed Back component displays.
  11. Click the Save Page Settings button to save the page settings. (Click the X button on the Page Settings screen to close the page without saving your changes.)
    • The message “Template saved” shows briefly at the top of the screen.
  12. The Page Settings screen closes, and the system returns to the “Home” page.

To edit an existing Feed Back component:

  1. On the Page Settings screen for the desired page (see Creating and Editing Pages for more information), mouse over the Feedback Component you wish to edit, then click the Edit Component link.
    • The Feedback Component page displays. The page is pre-filled with the current values for the component.

Feed Back Component Page

Feed Back Component Page

  1. Edit the component Title, Send to Email address and Send Button Label; the Show Name, Show Phone, Show Email, Show Email Optional Checkbox and Enable Reset Button options, and/or the Text Area Placeholder text, as desired.
  2. If applicable, expand the More Options field to edit Sender Email options for Subject Line and/or Optional Text, and Design Style settings for Font Color, Background Color, Text Input Area Color, Input Background color, and/or Flush in template values, as desired.
  3. When all desired information for the component has been edited, click the Submit Showcase button to save the component. (Click the X button to cancel your work and discard your changes.)
    • The Feedback Component page closes, the system returns to the Page Settings screen, and the revised Feedback Component displays.
  4. Click the Save Page Settings button to save the page settings. (Click the X button on the Page Settings screen to close the page without saving your changes.)
    • The message “Template saved” shows briefly at the top of the screen.
  5. The Page Settings screen closes, and the system returns to the “Home” page.