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Chapter 5. PATRON INTERLIBRARY LOAN

   

 


Canceling ILL Requests

When the Patron Request Cancellation feature is enabled, the Items from Other Libraries screen may include a Cancel Item button for “in process” requests.

NOTE: You may submit a cancellation request only for those ILL Requests with a current status of Awaiting Approval (borrower), Pending (lender), or Will Supply/In Process (lender). All cancellation requests must be approved by your library, and in some cases, by the current lender as well.

To cancel an ILL request:

  1. From the Items from Other Libraries screen (see Viewing Items from Other Libraries for details), click the Cancel Item button for the desired request.
    • The message “Your request has been submitted for cancellation” displays briefly at the top of the screen.

NOTE: The cancel request must be approved by your library prior to forwarding to the lending library.