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Chapter 5. PATRON INTERLIBRARY LOAN
Canceling ILL Requests
When the Patron Request Cancellation feature is enabled, the Items from Other Libraries screen may include a Cancel Item button for “in process” requests.
NOTE: You may submit a cancellation request only for those ILL Requests with a current status of Awaiting Approval (borrower), Pending (lender), or Will Supply/In Process (lender). All cancellation requests must be approved by your library, and in some cases, by the current lender as well.
To cancel an ILL request:
- From the Items from Other Libraries screen (see
Viewing Items from
Other Libraries for details), click
the Cancel Item button for the desired request.
- The message “Your request has been submitted for cancellation” displays briefly at the top of the screen.
NOTE: The cancel request must be approved by your library prior to forwarding to the lending library.