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ILL ADMINISTRATION

Chapter 3. MANAGING REQUESTS

   

 


Borrower's ILL Status Definitions - Borrower ILL Review

Status

Definition

Result if No
Action is Taken

ILL Review

NOTE: The ILL Review status is available only for systems that have enabled the optional “Modify Existing Request” functionality.

Borrower has determined that the bibliographic record associated with the ILL request is not for the correct item. You may respond to an ILL Review request by selecting one of the following options from the Status menu:

NOTE: Before changing item status, the ILL Request should be manually edited or “moved” to a different bibliographic record (see Modifying an Existing Request for details).

  • Approved - Send – This option indicates the ILL request has been approved by appropriate library staff, and the request is forwarded to the specified lender(s).

    • Selecting this option sets lender’s status for this request to Pending.

  • Cancel – This option indicates the ILL request is cancelled.

    • Selecting this option sets borrower’s status for this request to Cancelled.

  • Delete – This option flags the associated request for deletion. The request is deleted during midnight processing.

NOTE: The Full Record Display for requests with a status of ILL Review includes a For Patron: Why Request was not Filled field. Text entered in this field is viewable by the patron through the ILL Request Tracking feature. Text is displayed to the patron in the Status field under the heading Note from library staff. This field is intended to allow library staff to inform the patron of the reason(s) the request was not filled.

Stays in ILL Review for 730 days.