ILL ADMINISTRATION

Chapter 9. CUSTOMER SUPERUSER

   

 

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Global Request Search

The Borrower - Global Request Search function lets you locate the Full Record Display for a specific ILL request submitted by any library in a consortium or collective using the system-assigned Request Number. The Lender - Global Request Search function lets you locate the Full Record Display for a specific ILL request received by any library in a consortium or collective using the system-assigned Request Number.

To perform a Global Request Search:

1. Select Borrower - Global Request Search or Lender - Global Request Search, as appropriate, from the ILL Admin menu (see The ILL Admin Menu for details).
   • The selected Global Request Number Search screen displays.

2. Enter the Request Number assigned by the system in the Request Number text box. (To clear the contents of the Request Number text box, click the Reset button.)

   NOTE: You must enter a complete Request Number.

3. Click the Submit button.
   • If the Global Request Search is successful:
     • The Full Record for the request displays.
   • If the Global Request Search is unsuccessful:
     • The message “Request Number not found” displays. Click Go Back to return to the Global Request Number Search screen.
     • Re-enter the Request Number, then click the Submit button.

NOTE: To prevent issues with ILL Request History Notes and other form fields, is strongly recommended that you do not make status changes to ILL Requests accessed using Global Request Search other than those associated with the library under which you logged in.

 

 

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< PREVIOUS Chapter 9 Configuring the Request Manager

CONTENTS INDEX

NEXT > Chapter 9 Maintaining Batch Holiday Lists