Handling Unfilled/Cancelled Requests

The Full Record Display for requests with a status of Unfilled or Cancelled includes a For Patron: Why Request was not Filled field. Text entered in this field is viewable by the patron through the ILL Request Tracking feature. Text is displayed to the patron in the Status field under the heading Note. This field is intended to allow library staff to inform the patron of the reason(s) the request was not filled.

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Chapter 4

Downloading File Attachments

CONTENTS

INDEX

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Chapter 4

Sending Unfilled / Retry Requests to ISSI Lenders