ILL ADMINISTRATION
Chapter 3. MANAGING REQUESTS
Managing Requests - Overview
The Request Manager enables you to process interlibrary loan requests. The Request Manager menu provides an overview of your library’s ILL activity both as a borrower and as a lender.
The Manage Borrower Requests section shows the current status for all active and completed requests submitted by your library as a borrower. The Action items section lists up to 24 status categories for ILL requests submitted by your library as a borrower, and indicates the total number of active and completed requests in each category. Only those requests that require action by you are displayed in the Action items section of the list. The Items awaiting trading partner response section provides information related to requests that your library has submitted as a borrower that are awaiting response from the lenders to which they were submitted. The Items awaiting trading partner response section shows a listing of lender status categories, and indicates the total number of active and completed requests in each category.
The Manage Lender Requests section shows the current status for all active and completed requests received by your library as a lender. The Action items section lists seven status categories for ILL requests received by your library as a lender, and indicates the total number of active and completed requests in each category. Only those requests that require action by you are displayed in the Action items section of the list. The Items awaiting trading partner response section provides information related to requests that your library has received as a lender that are awaiting response from the borrowers from which they were received. The Items awaiting trading partner response section shows a listing of borrower status categories, and indicates the total number of active and completed requests in each category.