Cancelled

Request has been cancelled by borrower and will not be sent to any remaining lenders in the Lender List. The system automatically deletes Cancelled requests after a preset period of time (set in the System Wide Record) has expired. You may respond to a Cancelled request by selecting one of the following options from the Status menu:

NOTE: Borrower’s Full Record Displays for requests with a status of Cancelled may include a Rebuild Lender List button (see Full Record Display for details). The Rebuild Lender List function allows library staff to use the existing source record for an ILL Request to rebuild the Lender List and automatically resubmit the ILL Request (see Rebuilding a Lender List for details).

• Approved-Send – This option indicates the ILL request has been approved by appropriate library staff, and the request is forwarded to the specified lender(s).

  • Selecting this option sets lender’s status for this request to Pending.

  NOTE: You may need to change the Need By date on the Full Record Display of the ILL request to prevent the request from being placed in Expired status.

• Delete – This option flags the associated request for deletion. The request is deleted during midnight processing.

• ILL Review – For systems that have enabled the optional “Modify Existing Request” functionality, this option allows for  editing of the ILL Request (see Modifying an Existing Request for details).

  • Selecting this option sets borrower’s status for this request to ILL Review.

  NOTE: The ILL Review option is available only to Library SuperUsers or Customer SuperUsers.

NOTE: The Full Record Display for requests with a status of Cancelled includes a For Patron: Why Request was not Filled field. Text entered in this field is viewable by the patron through the ILL Request Tracking feature. Text is displayed to the patron in the Status field under the heading Note from library staff. This field is intended to allow library staff to inform the patron of the reason(s) the request was not filled.

Midnight Processing moves request to Expired after Need by date for the request has passed.