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ILL ADMINISTRATION

Chapter 3. MANAGING REQUESTS

   

 


Lender’s Reasons/Conditions for Response

When updating the status of a request currently at a status of Pending, Will Supply/In Process or Pending Cancel, it is necessary to include a reason or condition along with the status change. Select the appropriate reason or condition from the Reason/Condition menu for each title in the list or apply the same reason or condition to all titles in the list using the Apply to All Title(s) on this page - Reason/Condition menu. The specific reasons/conditions available depend on the current status of the request, and on the status to which you are updating the request.

NOTE: When updating request status to Will Not Supply, each option in the Reason/Condition menu is appended with the notation [Retry] or [Unfilled] to indicate which reasons/conditions are terminal (requests will go to Unfilled) and which are non-terminal (requests will go to Retry).

NOTE: In cases where the configuration of the Allow Retry as Borrower option in borrower’s Participant Record is set to No (see Participant Record Data Fields Chart and Updating a Participant Record for more information), all requests updated to Will Not Supply will go to Unfilled status regardless of the Reason/Condition selected.