ILL ADMINISTRATION
Chapter 3. MANAGING REQUESTS
Lenders Reasons/Conditions for Response
When updating the status of a request currently at a status of Pending, Will Supply/In Process or Pending Cancel, it is necessary to include a reason or condition along with the status change. Select the appropriate reason or condition from the Reason/Condition menu for each title in the list or apply the same reason or condition to all titles in the list using the Apply to All Title(s) on this page - Reason/Condition menu. The specific reasons/conditions available depend on the current status of the request, and on the status to which you are updating the request.
NOTE: When updating request status to Will Not Supply, each option in the Reason/Condition menu is appended with the notation [Retry] or [Unfilled] to indicate which reasons/conditions are terminal (requests will go to Unfilled) and which are non-terminal (requests will go to Retry).
NOTE: In cases where the configuration of the Allow Retry as Borrower option in borrowers Participant Record is set to No (see Participant Record Data Fields Chart and Updating a Participant Record for more information), all requests updated to Will Not Supply will go to Unfilled status regardless of the Reason/Condition selected.
- At bindery Requested item is currently at bindery and is not available for immediate loan. This reason/condition is available when updating request status to Retry, Will not Supply, Will Supply/In Process.
- Being processed for supply Requested item is owned by lender, but has not been processed for patron use. This reason/condition is available when updating request status to Will Supply/In Process.
- Charges Borrower is required to pay fee/charges to obtain requested item, but no value is included in the Max Cost field in the ILL request. This reason/condition is available when updating request status to Conditional, Retry, Will not Supply.
- Client signature required Patron must sign signature sheet shipped with the requested item. This reason/condition is available when updating request status to Conditional, Shipped non-returnable, Shipped.
- Cost exceeds limit Fees/charges required when borrowing requested item exceed Max Cost specified in request. This reason/condition is available when updating request status to Conditional, Retry, Will not Supply.
- Electronic delivery Lender will provide requested item in digital format via electronic delivery. This reason/condition is available when updating request status to Will Supply/In Process.
- Expiry not supported Lender does not support processing requests for which an expiry date is specified. This reason/condition is available when updating request status to Will not Supply.
- In process - Item has been received but is not yet ready for use. This reason/condition is available when updating request status to Retry, Will not Supply, Will Supply/In Process.
- In use, on loan Requested item is currently in use by local patron, or on loan to another borrower. This reason/condition is available when updating request status to Retry, Will not Supply, Will Supply/In Process.
- Lacking Title owned by lender, but not the requested component or pages.
This reason/condition is available when updating request status to Will not
Supply.
NOTE: Selecting Lacking with an accompanying change in status to Will not Supply will place the request in borrower's Unfilled status.
- Lacks copyright compliance For copy requests, ILL request does not include necessary copyright compliance information. This reason/condition is available when updating request status to Conditional, Retry, Will not Supply.
- Library use only Requested item is available for loan only for in-library use by the borrower. This reason/condition is available when updating request status to Conditional, Shipped, Shipped (non returnable).
- Locations not found No potential lender has been identified. This
reason/condition is available when updating request status to Will not Supply.
NOTE: Selecting Locations not found with an accompanying change in status to Will not Supply will place the request in borrower's Unfilled status.
- Lost Requested item has been declared Lost. This reason/condition is available when updating request status to Will not Supply.
- Mandatory messaging not supported Lender does not provide/support ISO mandatory messaging. This reason/condition is available when updating request status to Will not Supply.
- No reproduction Reproduction of the requested item is not authorized/allowed by the lender. This reason/condition is available when updating request status to Conditional, Shipped, Shipped (non-returnable).
- Non-circulating Requested item is not available for loan (for example, a
reference-only manuscript). This reason/condition is available when updating
request status to Will not Supply.
NOTE: Selecting Non-circulating with an accompanying change in status to Will not Supply will place the request in borrower's Unfilled status.
- Not found as cited Item cannot be located using item identification
information provided in the ILL request. This reason/condition is available when
updating request status to Retry, Will not Supply.
NOTE: Selecting Not found as cited with an accompanying change in status to Will not Supply will place the request in borrower's Unfilled status.
- Not on shelf Requested item is available in lenders collection and is not currently charged out, but is currently unavailable. This reason/condition is available when updating request status to Will not Supply.
- Not owned Requested item is not in lenders collection. This reason/condition is available when updating request status to Will not Supply.
- Omit condition No special condition applies to requested item. This reason/condition is available when updating request status to Shipped non-returnable, Shipped.
- Omit reason No special reason applies to requested item. This reason/condition is available when updating request status to Retry, Will not Supply, Will Supply/In Process.
- On hold An outstanding hold is currently placed on the requested item by another borrower. This reason/condition is available when updating request status to Retry, Will not Supply, Will Supply/In Process.
- On order Requested item is not currently available, but item is on order by lender. This reason/condition is available when updating request status to Retry, Will not Supply, Will Supply/In Process.
- On reserve Requested item is owned by lender, but is restricted to local use. This reason/condition is available when updating request status to Will not Supply.
- Other Other reasons/conditions/requirements not supported by ISO standard responses. This reason/condition is available when updating request status to Conditional, Retry, Shipped non-returnable, Shipped, Will not Supply, Will Supply/In Process.
- Policy problem Lender does not have policy in place to govern/support fulfillment of the ILL request. This reason/condition is available when updating request status to Will not Supply.
- Poor condition Degraded physical condition of requested item prohibits
interlibrary loan or reproduction. This reason/condition is available when
updating request status to Will not Supply.
NOTE: Selecting Poor condition with an accompanying change in status to Will not Supply will place the request in borrower's Unfilled status.
- Preferred delivery time not possible Requested item cannot be delivered by Deadline specified in ILL request. This reason/condition is available when updating request status to Will not Supply.
- Prepayment required Borrower is required to pay fee/charges in advance to obtain requested item. This reason/condition is available when updating request status to Conditional, Retry, Will not Supply.
- Proposed delivery service Indicates a specific delivery service/method should be used to fulfill the ILL request. This reason/condition is available when updating request status to Conditional.
- Requested delivery services not supported Lender does not support delivery of items utilizing requested delivery service. This reason/condition is available when updating request status to Will not Supply.
- Special collections supervision required Borrower must provide special collections or rare book room supervision to manage requested item during loan period. This reason/condition is available when updating request status to Conditional, Shipped (non-returnable), Shipped.
- Volume, issue not yet available Title owned by lender, but the requested component has not yet been received (is not yet available). This reason/condition is available when updating request status to Retry, Will not Supply.