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ILL ADMINISTRATION

Chapter 5. LENDER FUNCTIONS

   

 

Responding to a Reference Request

To respond to a Reference Request:

  1. From the Pending Status Browse List (see Chapter 3, Managing Requests for details), access the Full Record Display for the reference request.

Reference Request Full Display - Lender

Reference Request Full Display - Lender

NOTE: The Subject of the reference request is shown in the Title column of the Status Browse List.

  1. To respond to the reference request with a text message, enter the desired text in the Response field.
  2. To respond to the reference request with a link to an online resource, enter the full URL to the online resource in the Document URL field.
  3. To attach a file in response to the reference request, click the Document URL – Upload Document link (see Attaching Files to an ILL Request for details).
  4. When the appropriate information has been entered, select Shipped from the Status menu, then click the Submit button.
    • The message “Request number (number) has been updated” displays at the top of the screen.
  5. Click the Go Back button or Close button to return to the Pending Status Browse List.