ILL ADMINISTRATION
Chapter 4. BORROWER FUNCTIONS
Viewing the Response to a Reference Request
To view the response to a Reference Request:
- From the Shipped Status Browse List (see Chapter 3, Managing Requests for details), access the Full Record Display for the reference request.
Reference Request Full Display - Borrower
NOTE: The Subject of the reference request is shown in the Title column of the Status Browse List.
- The subject of the reference request is shown in the Subject field of the Full Record Display.
- If the responding library provided a text message in response to the request, the text message is shown in the Response field.
- If the responding library provided a link to an online resource in response to the request, click the link in the Document URL field to view the online resource.
- If the responding library provided a document attachment in response to the request, click the Download Attachments link in the Document URL field to download the attachments (see Downloading File Attachments for details).
- If desired, you can print a copy of the Full Record Display to retain a record of the response (see Printing the Reference Request for details).
- Once the requested information has been printed and given to the patron,
select Received from the Status menu, then click the Submit button.
- The message “Request number (number) has been updated” displays at the top of the screen.
- Click the Go Back button or Close button to return to the Shipped Status Browse List.
NOTE: Once a reference request has been marked as Received, the status of the request is changed to Complete.