STATISTICS

Chapter 6. CUSTOMER SUPERUSER

   

 

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The Borrower Days to Receive Report

The Borrower Days to Receive Report provides historic data on the time taken for ILL requests submitted by your library as a borrower during a given report period to be filled and shipped by a lender and received by your library (i.e., the number of days from when the request is created until it is marked as Received by your library). Each report period is one month long. Reports can be requested for a single month or for a range of months. The Borrower Days to Receive Report displays summarized report data for each report period in chronological order, and a summary of all report periods at the end of the report. You can also generate a hard-copy printout of the Borrower Days to Receive Report, or download the report in Microsoft Excel format.

NOTE: To view historical data on the time taken to provide material requested as a lender, you must use the Lender Days to Supply Report option.

To request the Borrower Days to Receive Report:

1. From the Statistics menu (see The Statistics Menu for details), select ILL Statistics – Borrower Days to Receive Report.

   • The Borrower’s Days to Receive Report screen displays.

Enter or edit the beginning and ending dates for the report in the Start Date and End Date text boxes.

• Enter dates using the format MM/DD/YYYY, including slashes. The default start date is the first day of the current month. The default end date is the last day of the current month. The earliest date for which you can retrieve reports is determined by the extent of your system’s data records.

  NOTE: Always use the first day of any given month as the start date. If any other date of the month is entered, the start date will revert to the first day of the entered month for the requested report. Always use the last day of any given month as the end date. If any other date of the month is entered, the end date will revert to the last day of the entered month for the requested report.

Enter or edit the code for the library for which you wish to request the report in the Library Code text box. The Library Code text box initially contains the code for the library under which you logged in.

• To generate a summary report for all libraries, enter the word “SUMMARY” in the Library Code text box.

Click the Submit button to retrieve the Days to Receive Report. (To return the Borrower’s Days to Receive Report screen to its initial settings, click the Reset button.)

• The screen displays the Borrower’s Days to Receive Report for the selected library and time period.

  NOTE: If you enter a date range for which statistics do not exist, the message “No statistics available for this Library Code or Date.” displays when you submit your report request. Click Go Back to return to the previous screen and enter a new date range.

  NOTE: If you enter an invalid Library Code, the message “No Statistics available for this Library Code or Date.” displays. Click Go Back to return to the previous screen and re-enter the Library Code.

• Use the scroll bar as needed to view the entire Days to Receive Report.
• The Days to Receive Report displays summarized report data for each report period (month) in chronological order. The final entry in the report contains a summary of data for all periods in the report.

To print the Borrower Days to Receive Report:

1. Click the Format to Print button.
   • An additional browser window opens, displaying the formatted Borrower Days to Receive Report.
2. Click the Expand for Home/Refresh/Print button to display the staff screen toolbar, then click the Print button . 
   • A standard Print dialog displays.
3. Make the appropriate selections on the Print dialog, then click the OK or Print button, as applicable. (Click the Cancel button to cancel the print request.)
4. Close the formatted Borrower Days to Receive report.

To download the Borrower Days to Receive Report:

1. Click the Download button on the Borrower Days to Receive Report screen.
2. Use the standard procedures for your web browser to download the file to a local workstation.
   • Depending on your browser, a status dialog may display while the file is being downloaded. When the download is complete, a "Download Complete" message displays. Click the Close button to close the status dialog.

 

 

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