Unfilled

Borrower’s request has been submitted to all lenders in the Lender List, and has not/will not be filled by any lender or was changed to Unfilled after the deadline has expired. You may respond to an Unfilled request by selecting one of the following options from the Status menu:

NOTE: In cases where a request is placed in the Unfilled status category as a result of no lenders being found during Awaiting Lenders processing, a red exclamation point “!” is shown in the Unfilled Status Browse list preceding the title of the requested item to indicate the Lender List for the request is empty, and History Information on the Borrower’s Full Record Display for the request includes the message:

(LID) Lender Processor
Change: (date time), No lenders were found
Notes: Please review the request for potential errors.

NOTE: Borrower’s Full Record Displays for requests with a status of Unfilled may include a Rebuild Lender List button (see Full Record Display for details). The Rebuild Lender List function allows library staff to use the existing source record for an ILL Request to rebuild the Lender List and automatically resubmit the ILL Request (see Rebuilding a Lender List for details).

• Approved-Send – This option indicates the ILL request has been approved for resubmittal by appropriate library staff, and the request is forwarded to the specified lender (s).

  • Selecting this option sets lender’s status for this request to Pending.

  • You must enter the lenders to whom you wish to submit the request in the Lender List on the Full Record Display for the request. You may resubmit the request to the same lenders, or send the request to different lenders.

  NOTE: You may need to change the Need By date on the Full Record Display for the ILL request to prevent the request from being placed in Expired status.

• Delete – This option flags the associated request for deletion. The request is deleted during midnight processing.

NOTE: The Full Record Display for requests with a status of Unfilled includes a For Patron: Why Request was not Filled field. Text entered in this field is viewable by the patron through the ILL Request Tracking feature. Text is displayed to the patron in the Status field under the heading Note from library staff. This field is intended to allow library staff to inform the patron of the reason(s) the request was not filled.

NOTE: For libraries participating in the Inter-System Sharing Initiative (ISSI): If your library has not enabled the Automatically Send To ISSI Lenders option in the Library ISSI Configuration for your library (see Configuring Library-Level ISSI Options for details), Status menus on the Unfilled Status Browse List and the Status Options menu on Full Record Displays for requests with a status of Unfilled include a Send to ISSI option. Selecting this option sends the unfilled request(s) to up to 20 ISSI lenders (see Sending Unfilled/Retry Requests to ISSI Lenders for details).

NOTE: If your library has created one or more “Custom” Lender Lists (see Creating, Configuring and Deleting Custom Lender Lists for details), Status menus on the Unfilled Status Browse List and the Status Options menu on Full Record Displays for requests with a status of Unfilled include one or more Send to (custom lender list) options. Selecting one of these options sends the unfilled request(s) to the lenders contained in the specified Custom Lender List (see Applying “Custom” Lender Lists to Unfilled/Retry Requests for details).

NOTE: If your library has selected a Primary Default Lender and/or Secondary Default Lender but has not enabled the Continue to Default Lenders option on the Preferred Lender List (see Configuring the “Default” Lender Lists for details), Status menus on the Unfilled Status Browse List and the Status Options menu on Full Record Displays for requests with a status of Unfilled include a Send to Default option. Selecting this option sends the unfilled request(s) to the Default Lender(s) for your library.

Midnight Processing moves request to Expired after Need by date for the request has passed.