Pending

Request has been received by lender, but has not yet been acknowledged. You may respond to a Pending request by selecting one of the following options from the Status menu:

NOTE: You must provide a Reason/Condition to accompany the change in status (see Lender’s Reasons/Conditions for Response for details).

• Will Supply/In Process – This option indicates you are working on the request or will fill the request, but have not yet sent, the requested material to the borrower.

  NOTE: The default Reason/Condition for this option is Omit Reason.

  • Selecting this option sets lender’s status for the ILL request to Will Supply/In Process.

• Shipped - This option indicates you have shipped the requested material to the borrower.

  NOTE: The default Reason/Condition for this option is Omit Condition.

  • Selecting this option sets borrower’s status for the ILL request to Shipped.

    NOTE: This option should be selected when ONLY shipping materials in accordance with the specified Request Type.

  • If the item will be shipped to the borrower at a later date, change the Date Shipped as appropriate (see Changing the Date Shipped for details).

• Shipped (returnable) – This option indicates you have shipped the requested material to the borrower.

  NOTE: The default Reason/Condition for this option is Omit Condition.

  • Selecting this option sets borrower’s status for the ILL request to Shipped.

    NOTE: This option is available for Non-Returnable (copy) requests only. This option should be selected ONLY when filling Non-Returnable (copy) requests with returnable items.

    NOTE: Shipped (returnable) can be selected only from the Full Record Display for an ILL request (see Full Record Display for details).

  • If the item will be shipped to the borrower at a later date, change the Date Shipped as appropriate (see Changing the Date Shipped for details).

• Shipped (non-returnable) - This option indicates you have shipped the requested material to the borrower.

  NOTE: The default Reason/Condition for this option is Omit Condition.

  • Selecting this option sets borrower’s status for the ILL request to Shipped.

    NOTE: This option is available for Returnable (loan) requests only. This option should be selected ONLY when filling Returnable (loan) requests with non-returnable items or digitally/electronically.

    NOTE: Shipped (non-returnable) can be selected only from the Full Record Display for an ILL request (see Full Record Display for details).

    NOTE: BE SURE to attach digital files to the request (or provide a Document URL when a copy of the requested item is available online) (see Attaching Files to an ILL Request for details).

  • If the item will be shipped to the borrower at a later date, change the Date Shipped as appropriate (see Changing the Date Shipped for details).

• Retry - This option indicates you are currently unable to supply the requested material, but may be able to supply the material at a later date.

  NOTE: The default Reason/Condition for this option is Omit Reason.

  • Selecting this option sets borrower’s status for the ILL request to Retry or Unfilled, depending on configuration of the Allow Retry as Borrower option in borrower’s Participant Record (see Participant Record Data Fields Chart and Updating a Participant Record for more information).

  • You may wish to include appropriate information detailing when the ILL request should be resubmitted in the History Notes.

• Conditional - This option indicates you are able to supply the requested material under specified conditions or restrictions.

  • The default Reason/Condition for this option is Other.

  • Selecting this option sets borrower’s status for the ILL request to Conditional.

  • You may wish to include a detailed description of the conditions or restrictions in the History Notes.

• Will Not Supply – This option indicates you are currently unable to supply the requested material to the borrower.

  NOTE: The default Reason/Condition for this option is Omit Reason [Unfilled].

  NOTE: When a default lender is the only lender for a given request, and the default lender updates the status of the request to Will Not Supply, any Reason/Condition included in the request is considered the "final answer," and the request is moved to Unfilled status (the request will not go to Retry).

  • Selecting this option forwards the ILL request to the next lender in the Lender List for this request. If your library is the final lender institution in the Lender List, selecting this option sets borrower’s status for the ILL request to Unfilled.

  • If you will be able to provide the requested material at a later date, select the Retry option.

  • If you can currently supply similar material (for example, an earlier or later edition of the requested title), select the Conditional option and specify the appropriate conditions or restrictions.

• ILL Review – For systems that have enabled the optional “Modify Existing Request” functionality, this option allows for editing of the ILL Request (see Modifying an Existing Request for details).

  • Selecting this option sets lender’s status for this request to ILL Review. Days to Respond (as specified in the lender’s Participant Record) are not applied to requests in ILL Review status, and midnight processing takes not action on the request.

NOTE: The ILL Review option is available only to Library SuperUsers or Customer SuperUsers.

Stays in Pending for Days to Respond or until need-by date expires.